Thrifty Car Rental - Omaha - Eppley Airfield (OMA)

Rented a Car through Thrifty for a trip to North Carolina. We took a small Toll road that only mailed to the customer the toll charge (couldn’t pay online or cash) The total toll fee was $3.25. I received a bill from thrifty for $63.25 It should be against the law to charge that! Please avoid

They are known as ARS(Auto Rental Services) LLC -Molly Flodman. HERTZ, DOLLAR, THRIFTY in the Omaha Eppley Airport are all owned by an LLC the HERTZ is not corporate. The cars are unsanitary you may find old contracts, others belongings and trash. The employees are rude and drug heads. Rachel will cuss you out after you return your car and its ok because she will be at the return gate. Molly husband sniffs all day so you already know what time it is. They are giving illegal temporary plates to customers for vehicles. Rentals normally dont have temp plates. Do not rent from them save yourself the hassel.

DO NOT rent a car from this place. Bait and switch. I reserved an unlimited mileage car online and when I returned the car they charged me for the extra mileage. Said it was for only 200 miles per day. I called customer service and they confirmed it was unlimited mileage. STAY AWAY FROM THIS PLACE!!!! Rip off and scam!!!

This is the worst car rental place ever! Management is terrible at returning calls. Rented a 7 seater and on the hottest day the AC stopped working. We lost our money that day having to park the car without being issued a replacement. Offered a replacement the next day which did not fit my family and luggage. Then had to return to switch again once they got another car that wouod fit us. We were asked if we filled the tank when our rental was not over yet and we were only swapping vehicles due to an inconvenience that should have been rectified days before. The trip is over and we are back at home and still haven't heard back from Management about rectifying the lost day of the rental.

We rented a car for less then 24 hours and got charged for 2 days. No response from customer service. Person at the counter very unfriendly and pushy about buying liability. Will never rent from Thrifty again. Terrible customer relations!

They charged me anupgrade fee of $40 for a car I did not take. I realized that they upgraded my car because of the SUV’s and trucks they were letting me pick from.I immediately went back inside to the counter to let them know I didn’t want the upgrade I just wanted the small vehicle I originally booked ,the representative told me that he couldn’t change anything on the system since he had already processed everything the only way it would get fixed was by me leaving the building with the car I originally booked, so I left with the small car but I still got charged the $40 upgrade after returning the car. I have called at least 10 times I’ve been hung up on 2 times and all the other times all they did was set a call back from a supervisor that takes 24 hours to receive a call from and nobody calls back! 1 Representative said he can see on his end that I did take a small car and that they should be able to refund me the $40 but that a supervisor has to approve it first but nobody seems to know what to do and I can’t get this resolved.

Car was 100$ more than reservation estimated cost didn’t think anything big of it. Then when I return the car a day early. The following morning they charged my card additional 300$. Called the 402 number no one answer called the 800 number they couldn’t tell me why, they couldn’t provide me with a receipt, and couldn’t even see the additional charge. This company is fraudulent and you should rent from some where else.

A horrible experience and customer service behind it. I was out of town and had selected a rental car company based off of a few decent reviews that made their way to the top of the page and I wish I hadn’t. Not only was I charged additional fees that were never disclosed to me, but I was also told that I was required to have insurance on the rental vehicle through the company instead of just my own insurance which does cover if I drive a rental. The additional fees post pre booking of the vehicle on Orbitz cost an additional 200 dollars. When I finally got in contact with the customer service team, they made me wait days before I had to call again where I was told that because I signed a contract agreeing to pay for the services that I was being provided I was out of luck. I expressed that no where in the contract did it state that the insurance wasn’t required, but their customer service agent did. Because of that, I signed the contract knowing I was paying for what was told to me was a required fee. They said they understood and that it was not right of the agent but then told me again that I was out of luck.

Friendly and helpful staff. I flew into nebraska from Michigan. Only to have my ride fall through. I went to the thrify's rentals in the airport. They helped me get a great vehicle for my entire stay. Brand new car. 14 miles on it. Quality. ❤️👍

If I could leave zero stars I would. I rented a car with thrifty through Priceline. Priceline told me to pay my remaining balance upon pick up of the car. Thrifty put a hold on my card, saying it would be removed when the car was returned. When I returned it, they charged me the full amount of the rental. Now I am trying to dispute it with thrifty, Priceline, and my credit card. Priceline and Capital One are doing what they can, but neither of them can get direct answers from thrifty. All in all, terrible customer service, horrible people at their airport counters, and just a shady company. Do not, I repeat, DO NOT RENT FROM THRIFTY.