Jackson Home Appliance Heating & Cooling

terrible experience. The CSR was terrible in attitude in solving a billing issue. They were running a special gas furnace inspection, however, they didn't tell you it was only for 1 unit. The technician then added additional charge to the 2nd unit. That was OK to me although they should have been more honest on this in their promotion description. I complained to their CSR of this practice and she rebutted why I didn't ask how many furnaces it was for when making appointment. On the other hand the technician charged the first and second furnaces but the total was $10 more than the sum of 1st and 2nd unit, which I didn't spotted in the first place. I found out later and called to ask for refund and they started to say they did something additional. But in fact that was all nonsense. $10 is perhaps nothing but the dishonest is disgusting. You must take a close look at your bill because they will add a small amount to careless customers.

HORRIBLE service. Unfortunately this is the company you are stuck with when you purchase a dishwasher service contract through NFM. The tech has been out 4 times, and yet the dishwasher is not fixed! Today was the 5th appointment. Scheduled for 8:00. At 8:10 I get a call that they overbooked and will have to re-schedule. Unacceptable service and similar customer service.

The person I spoke with on the phone is very rude. It seems as though I was a complete inconvenience to her. She lacks all customer service skills. She may be this way because she gets a lot of calls complaining about the kind of work they provide. The service they provided me was a mess. They were out twice to fix my washer and both times it was not done properly I went with another company in town, they adjusted the tilt on my washer and that fixed the problem. It was 5 minute fix that Jackson Appliance could not figure out. Not sure where these guys get their qualifications from but I think they need additional training.

The Ac is out at my apartment and the complex called Jackson to replace the unit. Everything is on the roof ready to be switched over. I told this to the tech and he said that he could not do that because he did not have an air conditioning unit to replace the broken one with. I again told him that the new unit and other parts were on the roof ready to be swapped over. The tech was on the roof for 5-10 minutes and left without saying a word.

They don't give you much options as to appointment times, kind of tell you one thing and then don't deliver. Had to plan on being home four different days to get one issue resolved. The last appointment they informed me that it would be first call (8:30 am), some how that turned out to not be on site until the afternoon? Imagine if all places were like this.... I wish that NFM warrant wasn't through them so that i could go somewhere else. When talking with the main reception, she understood my situation but didnt provide any solutions to resolve the issue "I'm Sorry" was all that she offered. Peoples times are not important to this company, i would suggest working with someone else or finding another provider. I did give them a two stars as they were able to resolve the issue; the techs are great just the scheduling is horrible.

Jackson Heating & Cooling installed a new heat pump, air handler, electric heat and ductwork in my attic. The crew was very friendly and they kept the area clean and picked up each day. The installation was professional and, more importantly, works extremely well. The city inspector remarked that it was one of the better installations that he's seen. I look forward to working with Jackson H&C if I need maintenance in the future.

I was sold a 1yr contract by a customer of mine who worked for Jackson appliance. However, the office seemed to have a hard time keeping up with the details, I had to keep reminding them. The quality of services I was told I was going to get, I didn't. Poor quality of service, out of 3 visits, only one service tech knew his stuff. The service seems to be over priced for the quailty of service they give. The last vist, the service techs left the ceiling tile open, it is still open to this day after I notified the company in writting that the job was incomplete.

Horrible Horrible HORRIBLE. Was told by technician that it would take 3 to 5 business days for the fridge parts to arrive. A week later and nothing happened. I called to try to figure out what is going on and the lady on the phone couldn't be more rude. She wasn't trying to be helpful at all and was very short and not professional in any way. Will not hire them again and wouldn't recommend them to anyone I know. Couldn't select zero stars but that's what they deserve.

We called Jackson because they had come out before to fix our washer. The guy was nice that time but didn't put the shell on properly which caused water to leak out around the drum. We thought, oh well cuz the guy seemed nice enough. This time our microwave, dishwasher and frig needed repair. The microwave stopped working back in May, then the dishwasher started leaking a little in June and then just this last weekend the frig stopped cooling. We called Jackson on Monday and they said they couldn't send anyone out until Wednesday. I asked the guy if there would be just one $55 service charge or one for each of the appliances. He said just one for $55. and I thought great. The guy gets out here to do the repairs and says there will be a charge for each appliance where upon my daughter calls me because she knew the guy had only quoted one because she was listening when I made the appointment and the phone was on speaker. We told him we talked to Todd and he didn't argue and began working. I told the guy the rubber seal on the dishwasher was lose and it only leaked sometimes because we had put it back in. He trims the rubber seal, pushes it back in and calls it fixed (what we had done minus the trimming). Turns a screw on the defrost timer and the frig starts working. Then he takes the overhead microwave down and says he is not sure what is wrong as it might be the transformer or the magnatron or both. The transformer alone is over $120 and he recommends I just get a new one and I agreed!!!! I was pretty sure that the service charge came with an hour of repair time but he says no but I know that is what I got when the washer was fixed. He leaves to get a defrost timer for the fridge and comes back and tells me I will have to pay a service charge on each of the apppliances, so a $165.00 service charge. So he wants to charge me for an hour of labor at $60, plus $165.00 service charge and $25.00 for the defrost timer. Bear in mind he has not fixed the microwave and even now it is sitting on my diningroom table. I find that it is typical for the service charge to be waived if in fact a repair is made First off he didn't seem very knowledgable and kept refering to manuals. Only fixed one of the three appliances and left one on the diningroom table. I went ballistic. I told him he knew from the get go we expected only 1 service charge, so if it is in debate that should be dealt with prior to repairs. So in the end he only charged me for one service charged but raised the time for the repairs and other charges to compensate. I really hate dishonesty and being played and with them today I got both! Not happy!!!

Mediocre at best, scheduled a routine service call they were supposed to call between 0730 and 8, I finally called at 10. Oh the guy that was supposed to to do your work called in. We could get u in latter this week. This place is a joke, obviously they've bitten off more than they can chew. And certainly there is something to be said for we can make a lot of money replacing a unit certainly a lot more than than providing service. So if ur looking for dependable quality service Jackson heating is not the place to go.