Hilton Garden Inn Omaha Aksarben Village

The hotel is in an excellent location. However, the towels were stained and dirty. I came to Omaha to work at the hospital nearby, so you can imagine my disappointment when I had to stay at a hotel for 7 days with poor internet connection, no Netflix on the TV, and dirty towels. I will probably not stay at a Hilton Hotel again.

Awesome experience. Easy access with quiet, updated room and very comfy bed. Check in was a breeze and staff were very welcoming. Would definitely stay again.

Overall the single star really only achieved because of the location. Walking distance to essentially anything you’d be in Omaha for. The rest, changed rooms twice due to room smell. Pet store is the only way to accurately describe the smell. Putrid to say the least. Beyond that, the restaurant was under staffed and we sat for around 30” before leaving. In that 30” my wife approached the wait staff and retrieved our menus, never once did a waiter approach our table. Needless to say, not what we expected given the other reviews.

Great hotel and a phenomenal staff! Kim at the front desk was so spunky and helpful! The food is great, rooms are clean and spacious and the area has a lot to offer.

Sarah at the front desk was a fantastic help. Our room was incredible (thanks for the upgrade) and was quiet, cozy, and the ideal accommodations for the night. Parking is a breeze, and the location is pretty neat. Would definitely stay again.

A great hotel within walking distance to many restaurants and offices in the Aksarben area. The rooms were clean, the beds were nice, and I enjoyed my stay! The staff helped me with a mess up in bookings and were generally pleasant. If you have a meeting in the area, or just a nice hotel to stay in Omaha, I’d recommend this place!

Fantastic Stay! The location is excellent with many places to visit nearby. Front desk Service was excellent (Maria) as well as the bar. There is independent seating outside for hanging out. Rooms were clean. The only suggestion we have is a make-up mirror in the bathroom.

Overall I'd recommend staying at this Hilton Garden Inn. I was a bit wary after the check-in but once that got sorted, the rest of the stay was top notch. A little bit about the check in. I booked this hotel and the room (king executive suite) with Hilton rewards. When I got to the hotel, I checked in with a young man that asked for my ID and then gave me two room keys. No mention of our Hilton Honor Gold status, no discussion on the hotel amenities and breakfast credit, etc. When I inquired, he was confused and had to ask for assistance. The woman working with him filled me in with the particulars. When I got to the room, it was standard double queen. When I returned to the front desk, there was confusion around the reservation as I was informed "that central booked the room and they (the local hotel) didn't make any changes to the reservation." Something for Hilton reservations to look into I suppose. After some back and forth - and thankfully saving my confirmation email, the issue was corrected. After an apology and some free drinks from the pantry, all was settled. The rest of our experience was great, including the staff at the onsite restaurant. Super helpful and accommodating my child. One item to note, the breakfast offering is full breakfast, but the price is about $3 more then the credit offered to Gold and Diamond members, so expect to pay a little for the breakfast (unless you choose the continental option which was pretty meager in my opinion). Would stay here again. And with structure parking attached to the hotel - a life saver given the severe weather that occurs in the region.

My family held the 105th reunion at this hotel. They provided a discount rate on rooms and the facility and service is excellent! We held the banquet and dance in the ballroom. There was plenty of room and the worked so (SO) hard to accommodate us. The food was awesome. The served real smoked brisket, that was perfectly cooked, sauteed green beans and some of the best mashed potatoes ever. I spoke to the host and she thought we held the reunion every five years, but it's a yearly event that's even covered by the local news. I am sure the family will select this hotel again!! Very well done!!!

Awesome hotel. This Hilton has an incredible staff. They all were friendly and helpful. The evening staff/supervisor was awesome helping me check in and assisting me with a few items I forgot. The bartender was friendly, enjoyed visiting with his guest and helpful. He engaged us in conversation and we talked like old friends. He made you feel welcome and like you were at your favorite bar at home. I highly recommend this hotel.