Hampton Inn Omaha/West Dodge Road (Old Mill)

The front desk was very friendly and caring. The room was very clean. And the breakfast was very excellent the cook is amazing and friendly

Every time I go to this hotel they NEVER have had the swimming pool and hot tub working VERY DISAPPOINTED. My daughter lives here in Omaha and I will never stay here again. We will be going to BEST WESTERN!

Staff was very accommodating to our situation, we came for a funeral & they extended our checkout. The breakfast was wonderful. Room was very nice. Very pet friendly.

Over priced. We were very frustrated. We booked with plans to celebrate our son's birthday in the pool. Pool was closed (price did not reflect limited amenities) and there was no mention of this at reservation. Kids were disappointed. Customer service could also use improvement.

We stayed here with our two granddaughters and spent two days at the zoo. Our room was clean and the staff was awesome. The breakfast was delicious with so many choices. The breakfast chef was wonderful. We will be back.

My husband got terrible bites over his arms after one night staying there. After the second night, he had them on his legs, too. There were blood smears on the sheets from the fresh bites. We asked to change rooms which they allowed us to. When he returned the keys to the first room there was a couple at the front desk complaining about cancelling their reservation because the pool and hot tub weren’t working. They asked my husband why he was returning his keys and he said he got bug bites all over his body. A bit later, the assistant manager Lisa Hudgins came to our room and told us they were evicting us because my husband was telling guests that we got bug bites. Lisa was irate, confrontational, and hostile. My husband, baby, dog, and I left. We were then charged for an extra night. Lisa told me that she would call me Monday before the final bill was sent through. She didn’t. After calling a few times and leaving messages, she never called me to let me know the results of the bed bugs. Hilton customer service told us we had to call the hotel to find a resolution. I am so beaten down by this whole experience that after I write this review, I am done. I will never ever stay at Hampton Inn again. To kick a family out because we complained we had bed bugs into the cold of a Nebraska winter is just heartless. Lisa is a Karen. If you don’t believe me, look at the rest of the reviews. This was the only hotel we stayed at - where else could these bites have come from? I wash my hands of this now. I am still waiting on a call from Lisa, but I'm not holding my breath. I wish I could post pictures, but can't. No one at the hotel contested this though. Now I am still cleaning sheets and making sure they bugs don't transfer. I'm completely emotionally drained and stressed and not able to enjoy the holiday.

I am halfway through a 2 week stay. This place is great. Amazing staff. Clean and we'll appointed rooms. Everything is as it should be. A very enjoyable stay! Oh, and dog friendly. My dog is very relaxed and mellow here. UPDATE: I completed my stay and can't say enough about this place. Great people and excellent accommodations.

Super friendly front desk girl, check in was smooth. Rooms were clean and breakfast wasn’t too bad at all! Had hot and cold options. Would recommend

I will try to be short here. I have stayed in Hilton (all over the world) on several occasions, I have lived/been to Omaha several times, people in this city always have been nice, kind and helpful. We travel to Omaha quite often, usually stay in Marriott and this is the first time I was staying in your hotel. POOR CUSTOMER SERVICE: I strongly believe (and I have pictures) that both myself, my wife and our 17 month old baby got bug bites. When Lisa Hudgins, the Assistant Manager of this hotel was informed, she was belligerent, to be honest intimidating and hostile. Her only response was that "We follow the protocol and you have to wait till Monday". In the evening, she kicked my entire family out on a false pretext that we lost the client due to you (complaining about bed bugs). Truth of the matter is that the client was leaving due to non-functioning swimming pool. Please look up review of "Julie Brown (from a week ago)". Lisa Hudgins wasn't willing to listen to any our pleas/arguments from my wife/myself and she threatened us to leave the hotel in one and half hour in 10 degrees weather. To ensure safety of my family, we decided to leave this place and move to another hotel. I have traveled all over the world, have never had such an awful client service experience. It was like a bad episode from Twilight Zone. OVERCHARGED (OUR STAY BY A NIGHT): In the end, moral of the story is “Don’t use Hampton Inn in Old Mill Road, Omaha” if you want care about self-respect, your sanity, peace of mind, your money and your physical/mental health. Also, I would personally AVOID Hilton at all costs since their corporate customer support is non-existent/useless and I would rather stay in a cheaper Super-8 instead. CONCLUSION: Also, I adding these bed bug bite marks, pictures don’t lie and you guys can decide what they look to you. Also, most people in the staff were very nice including the girl who checked us in on the first day. She actually recommended me to take the pictures of these bite marks and agreed that these look like bed bugs.

The gentleman serving breakfast was friendly, and the eggs were actually delicious. Luke who checked us in at 0100 was kind, friendly, and quick. Rooms were clean, loved the wide entrance and spaciousness. Overall price was higher than I'd have liked but you get what you pay for.