Courtyard by Marriott Omaha East/Council Bluffs, IA

Checked in 7/1/2022. Drove in from Denver for a funeral. Staff was friendly at check in, room was clean. Problem started that evening when a LARGE group (baseball team) who were also guests of the same hotel began lighting fireworks in the hotel parking lot. These were kids lighting fireworks, throwing them at one another, launching mortars and roman candles at each other. My father and myself complained to management several times because we wanted to rest after driving all day and couldn’t because of the noise literally right outside our window. CHASTITY was the manager on duty that evening and REFUSED to address the issue with the other group. Even after we had explained that we were there to rest and attend a funeral in the morning as opposed to it being a party weekend for us. A week later - after returning home we got an email asking us about our stay. After taking the time to write out why we had a horrible stay and send off the review to the hotel we received an automatic response saying our email was sent to an UNMONITORED email address. (They really must not care) 🤷🏼‍♀️. Finally I called the Marriot International customer support line and explained our experience during our stay with them. Was given a claim number and told I would hear back from the hotel within 5 days to resolve the issue. I asked for only that nights stay to be refunded (we had stayed 2 nights). Here it is 8/1/2022 and STILL HAVE NOT HEARD BACK FROM THE HOTEL OR MARRIOTT INTERNATIONAL. Zero customer service at this location, do yourself a favor and stay elsewhere because if you experience an issue THEY DO NOT CARE TO HELP YOU.

We were on the return leg of a 2-wk trip out west and this was our last night before returning home. We didn't have an advance reservation and were thrilled to get a last minute room on the 4th of July. Taylor at the front desk was helpful and pleasant. We enjoyed visiting with Robert, who works in the bar / bistro. He made great recommendations from their dinner menu. We also met the chef, Daniel, who has worked in Alaska and is passionate about his job. Robert and Daniel made our last evening on the road a pleasant experience. The rates were reasonable and the room and entire facility clean and well maintained. Love that they had patriotic decorations inside and outside to celebrate the 4th of July! We recommend Courtyard by Marriott Omaha East and will make this a stopping point on our next trip from IL to CO.

Nice clean rooms. Service was great and you have to get the avocado toast for breakfast.

Great experience, big rooms, clean, free shuttle in the surrounding areas(5miles), you can go to Omaha downtown for example, cafeteria in the lobby, all in all amazing experience, i will definitely come back! 👏

Great location and hotel. My second time though there was an issue with my rate. After some back and forth they ended up fixing the rate. Even though it took them most of the day and presenting some evidence.

Great hotel. Great rooms. Good service. Gym is nice and very spacious. Swimming pool was a good size but it definitely smelled like WAY too much chlorine and the towels people used the night before were still around the area in chairs and such.

I stayed at this location for 5 nights at $200 / night in October. I have allergies to feathers, (animal dander), I requested hypoallergenic room. No rooms are hypoallergenic. Ok. Can I at least get pillows without feathers? The front desk informed me that they didn't have any. None. Not out. But didn't have Any. Wow. I hope this isn't a political thing about the My Pillow ban by hotels? They told me they could provide foam, but they were not pillows. They were foot rests. You know, the things you put behind your knees when you have circulation issues i guess. I will include a photo. Totally inadequate. I could have wrapped my clothes in a towel and received a better night's sleep. After tossing and turning the first night I decided to go buy a pillow at Target. $20. I guess they can't do simple things or think outside the box to help a customer enjoy their visit. Nay not enjoy, just provide adequate sleep. Sleep is kinda one of those important things we humans do, right up there with eat and breathe. I would expect this level of customer service from a Motel 6 at $49/night. But at $200/night? Sorry. I expect more. Everywhere was sold out btw, or I would have switched hotels. I will include the picture of the pillow foam they brought me. If you can even can it a pillow?

Everyone was so incredibly pleasant and kind, despite the horrible weather outside. The hotel was incredibly clean and VERY well maintained. The Starbucks and wonderful food menu was a plus. We would stay here over and over. Again, the staff was just excellent!

I have stayed here twice on my way to South Dakota, specifically returning here for my second trip, given the positive experience of the first. What I like about this hotel is it is quiet. I travel a bit and there have been places that are really loud, with noisy guests or people coming and going at all hours. This place is quiet. Second, there has been abundant and well lit parking when I have stayed here. Third, the room heating/ventilation is not very loud -that is often a problem with other properties/hotels. The exercise room is larger and better equipped than most hotels in its class, and the pool is large enough to swim in. The staff is friendly and polite. I did not have any issues where I needed additional assistance.

Cleanest Hotel I have ever been in! Super friendly staff. Love the lighting in the room. It was quiet and great lobby and happy hour! LOVE this hotel! I will be staying here every time I have to come up for business. I did not have reservation as I didn't know how far I would get with work. Best decision I made not booking elsewhere. Great location as well. Off the beaten path but yet easily accessible to the Highway.