Comfort Suites West Omaha

We stayed here for a basketball tournament. We were reluctant on staying here based off of previous reviews. Those reviews were so off from what we experienced. Upon entering the hotel we were greeted by the counter person (guy) forgot his name on 4-1 at 5:40 pm. He was extremely nice. The lobby was clean, the rooms were clean, the bathroom was nice. The room was spacious and the beds were extremely comfortable. My only downside about my room was it was located next to the fitness center. I could here the treadmill and the slamming of the door got on my nerves. But this is NO fault of the hotel. I recommend requesting your room away from the workout room. Lol. Other than that our stay was very pleasant and very comfortable. Sorry i didn’t take pics before we got in bed. Looking for a nice place with friendly staff and conveniently located then call this hotel.

I originally booked a room for Friday to Saturday, but because of some issues outside of our control, our trip was cut short and we headed home early. After some checking, I was told I would be allowed to switch my night from Friday to Wednesday. When we arrived, I loved that we were in what appeared to be a safer part of town, the hotel lobby was beautiful and the front desk guy was very nice. We unloaded our stuff, started a load of laundry ($4 to wash and $4 to dry=astronomically high to what we are used to), went to the pool to swim and then went up to our room to find a delivery service for supper. My children noticed 3 sheriff's pull up outside, followed by 2 more. They watched as the sheriff's ran up the sidewalk and back down, one had their gun drawn and one ran to their car for their shield. Not sure what happened, but because of this we didn't want to get delivery and have a delivery person walk into this, so we waited until all was over. We finally got our food delivered at 8. The beds were comfortable and the room was very nice, but the pull out couch was much smaller than I realized so my 2 kids sleeping on it had a rough night sleep. My 9 year old heard a knock on the door at 3:38 am followed by someone saying hotel. This happened 2 times. Around 4 am, my mom found our invoice on the floor by our door. My kids loved the breakfast choices. It was a decent stay, but not sure if I would stay again.

This is a great little hotel. We stayed in the king, queen, queen room. It was more than enough room for our family of 5. The staff was very kind and courteous.

I’d never recommend this hotel. It was awful. No hot water, guests complained about very little tv sound, people sleeping in vehicles in parking lot. Staff Unhelpful. Overfilled.

clean and comfortable with good parking and a great bar and grill nearby. the price was very fair. a very handy location for where I wanted to go and was easy to get to.

Very good hotel. Staff was polite, clean, and noticeable. There was always someone checking my experience there was going well or if there was anything they could do for me.

Very reasonable price for large, clean, and comfortable room. Very attentive staff, just in a learning curve with new employees. Am sure they will be great once they have learned the ropes. Would definitely stay here again.

Had a very good experience at this hotel while I was traveling through Omaha on a road trip. Felt very safe, even with a car full of stuff in the parking lot. The room was comfortable and as expected, and the staff were all kind and accommodating. Recommend staying here!

I booked a hotel so that I could come and go at my leisure while visiting family. Friendly and courteous every time I encountered staff. I noticed this "niceness" extended to the newly-being trained members. Great to see that the sensitivity is more than just something for the customers!

This is my second time staying at this hotel while traveling to Omaha. The staff is very professional and polite, the rooms have always been clean and comfortable, and the hotel is easily accessible. I would recommend this hotel during your stay in Omaha.