Comfort Inn at the Zoo

This hotel honestly doesnt deserve 1 star. It was terrible. Upon arriving we saw that the pool the kids were excited about, was bright green. Next we noticed our hotel door looked like it had been pried open from the outside and never latched properly. Once inside the room, there were no towels, soap, toilet paper and the bedding was dirty. The parking lot had some sketchy occupants..lock your vehicles. you definitely get what you pay for. However, I will give 5 stars to the amazing staff at the front desk. They were more then helpful and friendly the multiple times we had to visit them for what we needed, even though they usually replied with "we dont have any", including soap and clean bedding. Stacey deserves a raise!

We got there late and drove straight through only stopping when necessary as we were told our reservation would be canceled after 2am even though our online reservation said it would be held till 7am. We arrived to a lady with her dog and all of her possessions sitting out front of the hotel. Another man was pacing back and forth, which made us nervous. There was trash overflowing from the dumpsters. At check in the guy working was very nice but was on his cell phone on speaker phone with idk who saying rude things. We were told the side door would let us into the hotel, it didn’t work at all even after we told the front desk it wasn’t working. They told us to just prop it open when we needed it. There is a sign on the door that says, “Do not prop this door open. Thank you, Management” The carpet inside the stairwell, hallway, and room was stained and hadn’t been vacuumed in a long while. My husband went and got out blankets from our vehicle because the comforter and blanket were stained. The second Queen need was not attached to the frame or headboard and one of our girls fell off it when it tipped up as she sat in the corner. There were no wash clothes in the the entire room and only 1 regular bath towel. We were glad we had all our toiletries as there were none. We used hand soap we had picked up along the traveling we had been doing. We told the front desk about not having anything and they said “oh, here are some towels” 🙄 There was no breakfast and no sign saying there was no breakfast till after a lot of guests asking about it. They said the reason for no breakfast was they were remodeling. The only sign of that was door knobs removed from some of the doors and the painters tape strung up everywhere. Our room never got cool no matter how low we set the air conditioner, and it smelt musty. The pictures and hotel write up were so promising and we were highly disappointed to what we ended up having. When we checked out, there were three others checking out and complaining about the stay they had. Front desk didn’t seem to care. They have such a great location being so close to one of the best zoos but we will definitely drive further to stay somewhere better.

The pros: The Staff here was wonderful which is what kept me from complaining in the moment. The cons: I'll start at the beginning from when we drove up; the wooden doors around the garbage dumpsters looked broken and were wide open to the garbage dumpsters out front. It stunk and showed a mess. The curb appeal was not good. The front doors were very hard without using the handicap button. I was kindly greeted and started to check in when another employee came up and went to the cabinet behind the counter, he opened the cabinet and the door was hanging on my one hinge, showing it to be broken and not in good order. I went out to get my husband to start bringing things in. The carts for luggage were very small and required us to make multiple trips. Upon going down the hallway, the paint on the walls was not done well and showed careless application. We opened the door to find walls marked up and showed water damage in several spots. There was some sort of weird white residue on the floors in the bathroom (almost looked like caulking or grout). The popcorn ceiling in the bathroom was peeling and falling off. There was no cover over the ceiling light fixture and only 1 out of 4 light bulbs in the bathroom worked. The towel rack was broken. There appears to be mold growing in the caulking in the shower. The grout in the bathroom wall near the door looked to be coming out. The bathroom felt so gross, my husband and I both showered with our flip flops on. The carpet squares were lifting up in the main area of the room. The window had a bunch of chipped paint. The top of the AC unit was very dirty and caked in dust. The sign on the front door said to use the side door after hours however our key cards didn't work on that door so we propped it open when we had to leave. Needless to say, we got enough sleep to hit the road again to head out. We didn't stay a second longer than we needed to.

Would rate a ZERO if I could. One of the most disgusting hotels I have ever seen. What they show on the website, vs. what you get you arrive are complete opposite. I wouldn't let my dogs stay here. Everything was disgustingly dirty. There was old, broken furniture from the rooms just thrown in the field across the street from the "hotel." Classy. In the room, mold in several places, stains on the bedding, dried food/liquid all over the walls, hairs in the tub, and on the towels. There was some stain on the bathroom floor, and in one of the drawers. No bible.

I would suggest staying away from this place. Just look at how many 1 star reviews there are. The person at the desk was nice when I had to ask for things, multiple times. Booked a room with 2 queen beds and a sleeper sofa. The bathroom had 2 towels for us. I had to go to the front desk to ask for more towels. The sleeper sofa was broken and wouldn't sit all the way on the ground. They also had no blankets for the sleeper sofa, as in no blankets in the entire hotel to give us. No breakfast, signs posted due to COVID-19. Though previous reviews said no breakfast due to construction. We booked this specifically for the location to the zoo and because it offered free breakfast. They should say least inform you before you arrive. The pool was disgusting, dirty and very cold. Our room was horrible. Dirty, the bathroom was moldy and we had tons of fruit flies. I killed over 50 and there was still more in the morning. Garbages at the entrance and the dumpster where both over flowing with garbage. The side door entry did not work. No elevators. It's great fun to load and carry stuff for 5 people onto the second floor, especially when your room is not near the stairs. We saw a mouse in the hallway run into a different room. Just hope that room wasn't occupied. The screen on our window was torn apart had multiple holes. I can't make this stuff up, it was just bad in most every way possible.

The room we were first assigned was gross. The bed spread had spots, the towels were soiled, the bathroom counter was dirty, and the door didnt work! The front desk and maintenance personnel are exceptional! The hotel itself is a dump! It's not up to the front desk person to check rooms EVER! It's the managers responsibility to review each room and determine if the room is clean enough for guests to stay. The young man at the front desk was kind courteous and could have easily blamed everyone else for the issue but didn't. He ensured we were put into a clean room and thanked us for our patients. This hotel absolutely needs to keep employees like this one!! Your employees get you two stars.

Great location if you are going to the zoo, but the photos on their website don't do it justice. Best described as worn, dirty halls, and poor security. There is no elevator. The door closest to our parking had a broken room card reader and was propped open with a chunk of concrete every time we passed it. Mouse traps, plural, in the rooms. Hole burned in the bedding. Everything smelled of cigarette smoke. Could have used a second cleaning - or something to kill the mildew in the bathroom. Would have left fewer stars, but I was honestly glad the advertised free breakfast was not available.

Stay away! We booked a room here due to the close proximity to the zoo and the pictures online looked decent. We didn’t even get to the front desk before turning and leaving. We took one look at the bright GREEN pool water and walked away as fast as we could. Luckily we were able to get a room at a much cleaner hotel. Don’t waste your time or money.

This was a horrible place to stay. If I could give it a zero I would. Which makes me a little sad because we were excited to stay in a zoo themed hotel with the kids. The only thing that I have nice to say is the staff was nice. The hotel smells musty when you walk in. I was hopeful the room would be better. I was wrong. The room was musty smelling as well and had hint of cigarette smoke smell. The beds where rock hard. One of the beds was caved in on one side so the sleep was not great. The bathroom had mold in the bath tub. The bathtub bottom was pealing up. The sink was falling off the counter. (under-mount sink) the tiles where cracked. The wall paper was starting to peel off the walls. The was tape holding the seems together. We really wanted to ask for a refund but didn't because we were tired from our travels and figured we could make it work for one night. The pool was green. They also where not serving breakfast due to "COVID" concerns. When every other hotel we had stayed at on this trip was offering breakfast. Really wish we would have asked for a refund.

I've stayed here numerous times when family members out of town visit. It is affordable and well placed for travelers, however it is a little out dated. The pool never feels entirely clean when we are there, and last time we went there was poop from some kid floating in the pool and they ended up closing down the rest of the stay. I'm glad they closed down though instead of leaving it open! That shows they are trying to keep it clean, and it was such a text book humorous situation for a closed pool. The rooms feel grimey but are pretty spacious. Every room is exactly the same for the most part. The carpets do not feel clean, I think they could do with an extraction. The furniture feels the same way, but luckily the beds are pretty decent. It is definitely livable and good for a short stay, things just could be a little better. It is great for road trips who need a bed, right off the interstate and maybe want to spend a few days here. For a nice vacation style place though I would go elsewhere. It is a pretty decent 3-star hotel.