The UPS Store

All I’m gonna say is if you advertise that you have overnight shipping it ought to be over night and not 2 days later. When people pay extra for such they expect it to be up to standards. The ladies I called did acgood job in helping me track my package but highly suggest using USPS if you have something urgent to send

I went in and there was a guy and girl, about 20-25. I gave the girl my 2 packages that were to go to Amazon. She said something in a voice that was kind of degrading.I asked her if that was all, because she didn't give me anything. She was standing sideways to me with her hand or her hip. She asked me if they were the same. I said, no they are differant. Then she continued on in the same voice , she used words that were letters and I didn't understand, so I said, they are differant and I showed her them on my phone. She kinda snickered and the boy, said , yes, that's what we were, talking about, in also a demeaning way. I said thank you and went on .

Wanted to make me buy packing tape (premium $9) for a return that needed a strip of tape. Great employees, horrible policies for customer service.

Great services available here! Everyone has always been helpful; today Melissa helped me with returns. She was very courteous and patient.

This used to be my go to place but not anymore. 1st time I took in a package with a label , my tape wasn't sticking charged me $2 to tape it ( the post office has never charged me). 2nd time the employee was very rude, acted like I was bothering them. 3rd time I was told to take my item there with the shipping label and no charge to me, the employee told me I had to buy a $3.99 bag to ship it , I left there went to another place they took it gave me a receipt (no charge) and said thank you have a nice day.

2 of my last 3 trips to North Platte just to go here have been a waste. Apparently it's easier to change the business hours on the sign hanging in the window than it is to change them online. Thankfully fuel is so cheap it's nearly free or I'd be really irritated .

They just charged me for a amazon return. I thought that was supposed to be free but not according to them, they charge 3$ and when I questioned it the gentleman behind the counter gave me a very unprofessional response of "talk to my boss I dont set the prices" and after I paid it told me to "go to the library where its free".

Melissa was fantastic. She helped me to understand how to print labels. Every time I need to ship anything this is where I go. They are always so nice and helpful.

Completely incompetent at every step of the process!! Sent a package from north platte store. Apartment number was left off. Rather than calling and asking a clarifying question they sent it to a random person in a different state with the same name as the intended recipient🤷🏻‍♀️ After hours on the phone they finally tell me they’ll go get the package and deliver it to the right place and they will call me when it was picked up. Never received any call and they mailed it back to North Platte and now they want me to pay another $40 to re-mail it after I already paid and their company messed up multiple times😡 Horrible business practices!!

Melissa and her helper were very accommodating and helpful. She had my posters done within 1 day- 3 days sooner than what I expected and they looked so good! Her customer service went above and beyond!