Jerry Remus Chevrolet

Was 1000 miles from home and passenger front hub assembly went out on 2010 2500HD while towing a Crew Cab Long bed dually from Indiana. After calling all around town they said to stop by and they'd try and work me in. They had me back on the road in a couple of hours. Thanks to the service dept and the tech that knocked it out so fast!

AVOID this dealership. About 35 days to replace a chevy failed engine under warranty. Customer service is poor. CONSTANTLY waiting for parts. Excuses are free here. We certainly were not a priority customer. We really needed our car finished timely. Push, pull, or tow your car elsewhere. Pathetic service at best. Brian Schroeder *UPDATE* 38 days and car still is not done. Well past not funny. **Update 2** 39 days. Car is not done. No call from service as promised. ***Update 3*** Still not done. 3 ring Circus Jerry Reamed-US chevy. Horrible customer service. DAY 40!!

5 star customer experience rating for the team at Jerry Remus! We have dealt with Frank for over a year now trying to find the right vehicle and the right time to buy. Last week was the right time, and Frank just so happened to have the right vehicle. We drove away with a 2019 Silverado RST. I thank Frank and the rest of the Remus team for their patience with us in this important decision! I love my new Silverado!

Can I just start off by saying THANK YOU!!! Jeremy and Brad were fantastic and it truly was an excellent buying experience!!! Y’all were patient and friendly and definitely went ABOVE AND BEYOND for me in a time when I really really needed it. I really appreciate you guys! If you’re in the market for a new or used vehicle, definitely stop in to see Jeremy, he doesn’t disappoint!!!!

Jerry Remus Chevrolet has a top notch service department. We were driving from MN to CO and came about some truck trouble. They were great at making sure we were taken care of. Sarah called around and organized everything, Frank was fantastic and went above and beyond by driving my husband in his personal vehicle to the car rental and the diesel tech came in on his day off to help us out. If you ever need a helping hand with your vehicle, we definitely recommend Jerry Remus Chevrolet in North Platte, NE.

I wish I could join all the 5 start reviews, unfortunately my experience in the service department with the young ladies there was an absolute a horrible experience, the attitude and the amount of disrespect was unbelievable,. My truck sat in the lot for 12 days and nothing was done to fix it. When I made the decision to take my vehicle back. I had to pay to be able to take my vehicle otherwise I was not allowed to take. That is not correct, I would never recommend this place to anyone.

Worst experience I ever had with getting repairs done “right the first time “ I’m not someone who provides poor reviews EVER but we went to Jerry “Remus” while traveling to see my grandkids with our Travel trailer and that’s what they did to us “ Reamed us!” After waiting 1.5 days for repairs we got back on the road to find out they didn’t tighten the lug nuts down properly resulting in an additional 4500.00 of repairs needed on the same tire/axle . Tire nearly fell off! I tried to work it out with their customer service manager but they just “Jerry Reamed” us again and demanded the 1000.00 after I cancelled the credit card payment. I paid this bill today , about a year later. It’s not even about the money - it’s the principle of expecting quality service, ( especially from a Chevy garage) and if you screw up ? Make it right !! Don’t stop at this ridiculous poorly managed Chevy garage. A $1000 fix costed me and additional $4500 to have a reputable Chevy garage fix their screws up a few days later. They offered NOTHING to make it right ! - this place is a joke…

We recently purchased a vehicle from Premier Toyota. Only, 4 months later we were to discover that the vehicle had extensive damage underneath that was patched up and never reported. We met with Garod Remus who is management position of both Jerry Remus Chevrolet and Premier Toyota. He told us that this vehicle should have never been sold by one of his dealerships and he offered to make it right. We did go back to look at what cars were available within the same price range of the one we bought. The manager we met with that day said, he understood Mr. Remus intentions were to make it “Right” then gave our car a grossly undervalued price. The worst part is that he insulted my intelligence as a woman. He told me I just don’t understand business and what he was offering was a good deal. Insulting a woman who has been in the business world isn’t good business. No man or women should ever be insulted that way! When an owner says he will make it right he should be a man of his word!

If I could give zero stars I would. My husband and I inquired about a vehicle just yesterday. Went through financing and all the hoops to never get a call back when they said they would. Called today to figure out what's going on before we make the long drive to this dealership only to learn the car had been sold. It had been on their lot since Oct. Never to even mention yesterday that truly if someone had been looking at the car to let us know. No communication at all. I made sure to thank them for letting us know. Not. Horrible customer service. Will avoid this place from here on out.

I had an absolutely great experience with Frank and the rest of the staff at this dealership. I was driving from Georgia to Montana, and after finding out I needed a new truck they got me in the perfect one. Much better than the dealership across town I will add.