UScellular

I just left the store and asked if there was anything to do to lower our bill because we are looking at switching providers. They couldn't lower our bill hardly at all and we're pretty much okay with us switching to another provider. The assistant didn't even act like she really cared.

Absolute garbage customer service. I walked in and stated the problem with my phone. The guys automatically starts trying to sell me a new phone. I asked if they could just fix my current phone and was told they don’t do repairs anymore. Leave and come back 10 minutes later after discussing options with my husband. Was told we would have to “wait just a moment” out in our car because of Covid. We had our baby with us, which they saw. Well that “moment” was an hour and fifteen minutes later - which we were never notified would be taking any longer. We went back in at the hour mark to see what was going on and sat in the office while they helped two other who had just walked in with “quick questions” and they just totally ignored us. One person came in wanting to deactivate their account the sales rep said “we no longer do that in the office.” So what do they do in the office? Literally only sell phones? That is AWFUL customer service.Literally when we left we got the text saying we could come in, but they couldn’t say anything to us while we were in person in the store? We headed over to Verizon to switch and I needed my US Cellular account number. Call US Cellular and they won’t give me the number over the phone. Uh what? So I drive back over there and I am now in the building for the third time and they ask for my ID a second time which I don’t have because it is with my husband over at Verizon. They proceed to refuse to give me service now because I don’t have my ID even though I have been in the building three times and already previously shown my ID. AWFUL customer service. Verizon was AMAZING and I strongly encourage switching.

2 hours waiting just to ask if they have stock of a phone. 6 desks 2 employees….. Remember to bring a drink or snacks

Waited an hour and still didn't get any help. Poor customer service.

The manager, Ben, was very rude and literally lied to me, to get me to sign a new account, set up by him.

will never go back. apparently only one person can sell and install a screen protector. customer service is absolutely the WORST i have ever had!!!

The customer service was amazing. They were very nice and they even stayed after hours.

Most of the time, the service is decent but today when we went. They woman who helped us ignored us and took a phone call in the middle, helped that customer first. It was annoying and rude.

I came in to the store to pay my phone bill and with the intent of quitting them. I sat down and discussed whatever my phone was doing. The person helped me and now i am a very happy customer, who will be continuing her service.TY

Terrible customer service. The representative that helped me did not offer me the promotion that was going on during the time and when I asked about it would not give any information on it. They scolded me when I chose not to purchase a phone case from them saying that I'd be back with a broken phone. Again, when I asked about the promotion he told me there was no promotion that pertained to me. He was very rude in every aspect. US Cellular better think about opening up there agent locations again or they may lose a lot of business.