Harbor Freight Tools

Once again I go to harbor freight one down in Norfolk I just stopped in and find stuff that nobody has on the shelves but them, and the stores nice and clean compared most Auto parts franchises

I need something I didn't know anything about... I just had a general idea what I needed to get done and they were more than helpful... it turns out what I had was not needed and they were more than grateful to let me return it.. unused should add.. I'm not sure of their general return policy but there are very good customer service

Anytime I go in there, no one is ever helpful. I'm never greeted when I walk in, never asked if I can be helped. This time when I got to the register the young man was on the phone and did not bother to acknowledge me, just rang me up, told me the price and continued to talk on the phone. No please, no thank you. I'm very disappointed in their customer service.

Drove 80 miles to pick up a pick up bed crane ,called ahead they told me they had 2 get all the way here and one got sold the other evaporated...typical service from this place at 3.40 a gallon gas I feel a rebate is definitely in order.

First time in store to look around. Nice layout, friendly folks working. Helped us find what we needed and loaded it for us. Will definitely stop again.

Got nothing but good to say they went out of their way to make sure I got what I need it

The store is neat and orderly. Service is great too 👍🏻 I had 3 torque wrench’s that were not working correctly and they replaced them without any fuss. Really nice to work with. I will continue business there. …

Called store to order an item and have shipped, lady said I needed to come to store and sign for it. Ad said free shipping why would I drive 90 miles to sign for a item so they can ship it, when I could just pick it up at the store.

Went to get a air compressor . asked for prices on some cause no price . lady with white hair guessing mgr. Told prices . only around 5 customers Paid for air compressor & other items . cashier asked Mgr. for that item keep in mind I'm the only one that asked for prices on compressors .lady bought item to the front .When I went to grab item she said wait a one minute did you paid for the item I said yes . the cashier just asked you to bring it. She said I'm confused so I asked her can I take my item or Not if not I won't take it. This lady with white with very little customers get confused . I was trying not to get mad . but think that was her goal to get customers mad. that lady with white hair .just bad customer service .

Came in to pick up a White- 46 Inch 9 Drawer Mobile Storage Cabinet with Solid Wood Top. Called before coming was told they had 3 white in stock. So drove an extra 20 mins more away from my nearest Harbor Freight because they had the color we wanted. Got to store and was told system shows 2 in stock but that they don't have any. Was offered other colors, problem is if I wanted another color I would have gone to the closer store. So now have wasted a bunch of time and gas money because I assumed if I called the store they would know what they have there. Was not offered any thing except an "I'm Sorry" when I explained the situation. I like their tools but customer service was not existent during this visit and obviously no one can check inventory levels and it is ok to tell customers incorrect information.