Auto Express of Norfolk

Express Auto Sales are very very nice people don’t get me wrong they are very good sales people. They will make you feel welcomed and safe. 1. They will run your credit to check it unfortunately it’s not a soft check so it will impact your score negatively for a short while. 2. They do not have prices on their cars. Any place that does not have prices on their cars mean they take advantage of people that don’t have a lot of car knowledge 3. They do not stand by their vehicles after they sell them to you. 4. They do reset engine check lights. Mine turned on about a week in. I took it to the Acura dealership. They told me what was wrong and that the problem by the looks of it had been happening for a while. I asked why did the light just turn on now. They said someone must have reset it. I went back spoke to the owner of Express Auto Sales and he said look I already lost money in this car and check engine lights don’t mean anything my personal car has it on all the time. 5. They don’t want to see you, hear you, or deal with you after you have already bought the car. But if you have bad credit this is one of the only places that will work with you because well they really don’t care if you suffer making payments with high interest rates all they want is to sell sell sell

These guys have done me right, I needed a car rather abruptly, claimed bankruptcy the year before and they also deliver. I didn't really dig into looking for a car till he called me at like 7pm after I got off work which caught me off guard that they'd be doing business so late, he sounded like a really genuine guy and really tried to get me a good deal, my interest rate is 13% which is what I expected after doing research and he informed me that he'll even refinance down the road after I make payments on time free of charge. The only complaint I really had was the tires were less than half tread and they were city tires, you could tell the car probably wasn't local, he told me to go to the local tire shop and he'll buy me a new set and her followed through.. they have definitely sold me after taking care of me soo well.. highly recommended especially if your credit isn't that great, they'll put in the work to keep you on the road.

They were great to work with! My car was a total loss on Friday and we filled out the online app early Sunday morning, and they called me Sunday got it all talked out and by Monday @5 I had a brand new car!! Did I mention they delivered?!! From Norfolk all the way to Kimball my singing process was 10 mins! Seriously the easiest car I’ve ever bought! My mom actually got into an accident 45 days later and totaled her car and bought one from them too!!

I recommend Auto Express of Norfolk... I don't think there is a more honest, a more friendly, or a more sincere auto dealership anywhere in the lower 48. Paul was straight forward from the beginning, even though he could tell I was sceptical. He and his staff took excellent care of both my purchase, and delivery of my new Chevy Silverado! Funny... the old saying if something seems too good to be true...Paul made it happen! Thank You Paul, Thank You Auto Express of Norfolk!!!

We asked them what they had on their lot. In turn they destroyed our credit for 90 days by having us hit with multiple inquiries. One of the local car dealerships also agreed that we had to wait do to their negligence. If I would have known they were going to push our credit score down we would have never went to their car dealership. There are soft and hard pulls on your credit. They pull hard so it will be more difficult for you to purchase a vehicle from another reputable dealership. It's your choice, but I would not recommend this dealership to anyone.

Got a great ride haven't found anything I don't like about our ride great staff very friendly and helpful

I recommend Auto Express to anyone looking to buy a car! This was the easiest and quickest car I have ever purchased. The staff was so amazing to work with and delivered my car right to my front door (4 hours away) for me to test drive. I loved the car and signed the paperwork the same day right in my own kitchen! I told my best friend about them and she also had the best experience with purchasing her car!

I couldn’t have found a better online dealer. These guys were great to work with! Very open and understanding to all credit scenarios and got the deal done.Highly recommend!

I applied on one auto loan sites that has like a 95%app rating, they enter the info and a car dealer calla you,in my case it's Auto Express.I was called and in a voice-mail said I'm pre-approved no money down.When I finally get hold of someone there,he asked about what I'm looking for,payment I can afford,then they work it and say I'll call you back.In typical fashion,I ne er got a call bit got the notifications my credit was pulled .Just what car dealers do,of everything's not perfect,they don't callback.

For whoever reads this post I can tell you that Auto Express is ok. What I have a problem with is that when I bought a car they put me thru Regional Acceptance Corporation for a loan. DO NOT LET THEM PUT YOU WITH REGIONAL ACCEPANTANCE. I have had nothing but problems with Regional Acceptance since I made my first car payment back in 2019