Arnies Ford

I use the service department at Arnie's and have for years. I think their setvice department is the best in the area. The price of an oil change is only $49.95 plus taxes for materials and they do a full inspection of your vehicle while they are doing the oil change. The inspection is completely free and they let you know what problems they find so you can decide how to fix them. They do NOT insist on making you spend money there to fix any problems they find! I find that refreshing.

Long time new FORD buyer and I believe in buying local. They like to sell cars their way (come try, love it, then we negotiate price). I like to buy a different way (take price into consideration before I waste time driving). It took a lot of discussion to finally get a price. It just wasn't a flexible enough sales style for me. I'll keep working with Charlie Deirs in Fremont.

Bill Reeg continues the tradition of excellence in business learned from his Dad, Arnie. I have been blessed to know both well. If you’re looking for a new car dealer that you can trust, Arnies in Wayne is THE PLACE.

Ignored my pre approval, pinged our credit six times during a test drive when philly assured us they dont run credit until you say to. Was walking off the lot after 5hrs of excuses when magically my preappoval got me into the car i came for. Philly went at length trashing the dealerships in norfolk for credit pings. Later we shopped for my wife, and ended up going to billion. Philly had the balls to call and say the finance guy saw a new truck in our drive and she didnt want to waste more time on us. Small town charm equates to big city glaring unprofessionalism.

Called to ask for availability on parts, was told they were busy that they would call back. 3.5 Hours went by and nothing so I called back and the receptionist had to go check on the part. I’m going to say it’s safe to assume the parts people could careless about business so I ordered from somewhere else. Funny thing is I’m here in this town for awhile for work having to maintain a fleet of fords and I know who’s not getting any of my business now. Now a few days later I’m updating this. I found out one of my guys went in there to ask for help on a tire. They were too busy fighting a serpentine belt to help. A serpentine belt really? If you struggle with that, no way in hell am I letting you even look at a vehicle from our fleet.

I bought a Ford escape from them about 5 months ago and I love it! The car is still running smoothly and I have had no problems. The service was great and we had a very nice and helpful salesman named Sean. I had many questions about my updated car and Sean was more than happy to answer all of them and show me how my new car worked. Loved it so much I recommended my parents to buy their next car from them too. My parents are also very pleased with the friendly service they received. Highly recommend buying your next car from them too!

Better check the tires real good on anything used from there.

Few shorts years ago during their promotional sale with balloons etc getting people in I stopped and test drove pickup and was given a smart watch that went caput in 3 days. Thank goodness was free. Watch Still just sitting here not working. I even told the guy I was looking to buy but now I am shopping around for prices etc. But am in market to buy just not till shop around..an he didn't hear a word I said. Kept wanting Information about me. a post another guy made agreeing about how our numbers match with the thing they send out but we were not given what we won. I received a phone call from Philly from a left mesg saying as usual sorry etc. and to stop by for so much money in chamber money I believe . I stopped two weeks later and Philly flat out looked right at me and lied about not knowing anything about it. Never went in again. I also no about bad experience my mother went thru with them years ago more than once when use to buy from them and how they stole money from her and wouldn't listen to her. I have no love,respect,etc with them cause of all that. Specially when they steal from customers. If could go lower than one star rating I would..

Loren, Nick, Bill and especially Tonya are highly professional and outstanding to work with. They go above and beyond to take care of the customer and to see through that the customer's concerns are understood and met.

Thank You Arnie's for helping me with the purchase of my new Ford Escape! I am always treated like part of the family! Great courtesy from all the staff. Arnie's always take care of my vehicle needs!