Firestone Complete Auto Care

I will say this they made me feel a little uncomfortable the company i work for has a national account and manager kept asking me for information instead of looking it up after he figured it out he did fix my issue

I have tried several times now to get my suv service at this place and have set up a date and time per their website. I set it up a week in advance and always 2 days before my service appointment I get call and told they have to bump my appointment cause they are over booked or short staffed. I am not sure if I will ever try Firestone again cause the 6 time is not the charm.

Worst auto shop in Lincoln, NE. Quoted one price, then refused. Business. The manager was very rude and disrespectful.

Really nice people, and always great work done on our vehicles. Prices are very good too!

The shop is hand down the best in the business when it comes to tires and they have special Machinery to protect your rims so they will not get damaged during the new tire installation by using plastic heads. they were able to get mr in right away and with another shop Walker I scheduled out one week and they were not able to get me in even on the schedule appointment time I just picked up the tires from them and brought them in here and have them on in less than 30 minutes on a Saturday thank you so much you guys I will be returning customer.

You don't get a second chance to make a first impression and this Firestone store knocked it out of the park. It was my first visit to this store. I had four new Firestone tires installed it was a great experience. 🙂 …

Every technician is knowledgeable and the lady at the front desk is very friendly. We had new tires put on and they were very friendly throughout the whole process. The store is in the corner of East Park, very close to the movie theater. They have free water while you wait.

We used to be loyal customers to this Firestone. The other day I had called to make an appointment and the lady on the phone stated "they were full, but i could leave my car there and they would get to it when they get to it" Mind you I wasn't asking about coming in that day, I was just looking to get an appointment set up. She told me for the "foreseeable future" they were booked. Customer service at this location has definitely gone downhill.

Thank you for ALL your help Firestone on 66th Street! Debra was super helpful professional, and clear in communication. She listened to the issues, got me the best price. And willingly went out in the frigid cold to check cars and help customers is a blessing. They got me in within the next day for tires and oil change. They go above and beyond where they can. Great service!! Grateful for their help.

Got in same day I called. Were able to diagnose and fix the AC pretty easy. Got a wheel alignment along with new tires. Seemed pretty smooth overall. Unfortunately my rims were nicked up upon tire replacement, but Jason on 66th St. set me up with a wheel specialist and covered the cost to have them fixed. Everything was good to go and back in running condition in under a week (that’s with new rim paint). Very impressed with the customer service.