Fallbrook Family Dentistry

If I could give a lower star, I would. They performed not routine services on my husband that were not covered by our insurance without telling us they were not covered. When I questioned this, they said it is "our responsibility to know what our insurance covers", not theirs. A good, moral health provider is clear and upfront about costs. Fallbrook Family Dentistry made me feel like I was getting taken advantage of.

It is unfortunate but I have to say "I dont recommend this clinic". I was referred to this clinic via a co-worker of mine, because I had a gap in between two of my bottom teeth. When I went last year 2020 for my first visit they looked my teeth and took multiple x-rays according they told me what would be my payment plan, later on I paid more than expected. The payment for the gap was huge so we agreed to do it the new calendar year so the insurance would cover it and I was surprised that nobody had the plan we talked about and now I needed to go through a new process again which I wont. Just an advice for you tell your clients ahead what their responsibility would be.

I was very specific when I made my first appointment that I wanted a cleaning. They ended up doing an hour worth of x rays and said I'd have to have a second appointment for a cleaning and they have to assess my teeth before they can clean them. I also made appointments for my teenagers to get their teeth cleaned, but that would require 6 visits for us to all get cleanings done! Waste of my time!

I love All the staff. They go out of their way to create a customer service focus. Everyone is so friendly. On top of that they do great work that doesn’t hurt. They spend their time to do the work properly while spending time before explaining what they are going to do and after to let you know how it went. They always give you time to ask questions. Most importantly they do not try and talk you into doing work that doesn’t need to be done. They actually have talked me out of procedures that I had been told that I needed done. I cannot recommend this practice enough!! My whole family now goes to them.

Finally a dentist office that values patient care. Clean office. Appointments start on time. They use technology to explain/show how your mouth has changed over time. My hygienist, Sadie, rocks! She asks real questions to show she actually cares and makes my mouth feel like there is a party going on.