Critter Sitters of Lincoln

Never got to the point of actually using this service. They took days to respond to our initial inquiry. Took a few days and a follow-up email after our first phone conversation for them to send the link for us to be able to log in and submit a reservation request. Then we were given an ambiguous time as to when the meet and greet would be scheduled ("when the day gets closer"), and when I emailed first thing this morning, (with our vacation starting a week away) to ask when this meet and greet was going to be scheduled it took my unpleasant email around 11am, asking them to cancel, to get a response. These services are not cheap and the price should be offset by extraordinary customer service and every effort to provide peace of mind to the customer whose home they intend to enter while they are gone and whose pets they are being entrusted with. Maybe I'm picky, but I think responses to emails should be given within 24 hours and specific dates should be given for appointments instead of just "when the day gets closer", and then being left to wonder... What if I meet this person who is going to be watching my pets and will have a key to my house while I'm out of the country and I don't like them, but we leave for vacation in a day or two? Doesn't leave much time to make other arrangements and makes for a very uncomfortable vacation wondering if everything is ok if we go with their service just because we were left with no other option. Maybe they do offer great service with the actual pet sitting, but their new client onboarding definitely needs work.

I really like the customer service I've received and Cassie did a fantastic job on my 2 pomskeys. For the convenience, price and quality of work they can't be beat.

These folks are the Best! My fur baby loves her groomer April and you don't have to tramatize your baby. They come to your home and in just a short time everything is done. Genuine care and attention to detail. Four paws up to this company!😺 …

They are awesome! I never have to worry if my pets are safe when we are away. It's great to be able to leave them in the comfort of our home and know that they're being taken care of. The sitters are great with our animals! :)

I have used Critter Sitters of Lincoln for at least 10 years. They take such good care of my kitties. I've been gone as long as two weeks and always come home to happy kitties, an orderly house and a daily diary of each visit. I know my babies are loved in my absence.

I had my dogs groomed with Critter Sitter. They showed up in a timely manner. My dog appeared happy before and after her grooming. The last time we had her groomed, I was asked where the second dog was immediately upon her arrival. My daughter was bringing her dog for a grooming but I assumed I was paying for my dog’s hour of grooming. The groomer told me she could do both dogs at the same time yet I was being billed for my dogs hour. This plus the price increase and not even getting a single bow or barrette or anything I thought was was less than I get with a different groomer.

I've used Critter Sitters now probably >5 times for all of my fur babies. I currently have 2 dogs and 4 cats. They've always done a great job, are professional and easy to communicate with. We were recently in FL and flight got cancelled due to hurricane Ian. I messaged Scott and he was able to continue service several more days until I could get back. Knowing my animals were being well cared for was a huge relief during an already stressful time. I highly recommend.