PetSmart

Super friendly and knowledgeable staff. I go there for aquarium related items alot and they have always been helpfull and know what there doing. Store is always clean and the tanks are always taken care of. The rest of the store is just as good.

I took my dog into the Kearney, NE Petsmart to get her nails trimmed. My dog was anxious about getting her nails trimmed, and an employee, Madison, was assisting another employee in trimming my dog's nails. I watched as Madison picked my dog up and threw her on the table, yelling in her face. I contacted the store to speak to a manager, and nothing was done about the situation. I recommend keeping your animals away from Madison.

I am disappointed. I wanted to get my dog groomed and shaved. They said he was “too scared” but he should be good to go next time. First off, if he was too scared this time what makes you think he won’t be scared next time. The only thing going to not make him scared is them introducing it and him realizing it’s not scary. Waiting a week or month isn’t going to make him less scared. So I paid $50 for him to not even get shaved. They just bathed him and brushed him and trimmed his nails. Which I could have done myself, for free. That’s not what I asked for and I wouldn’t have taken him if I knew they wouldn’t cut him. Now he looks ridiculous and I am very unhappy. Mind you he is a doodle, so he had this beautiful curly, wavy coat. And they just brushed it all out. Like I said, so disappointed, I wanted him cut and groomed. I will not be going back.

Stopped in for turtle supplies. It was nice to see it was in stock. I also noticed they had more animals (reptiles, fish) than they had before. It's good to see the store coming back to the way it was. Always liked seeing the pets there that u can adopt. Will be back soon.

Nice variety of items and Staff friendly!

Good customer service, but some of their items are a little pricey.

Just had kira in for grooming. Would like at least some refund. The job was half done. Clearly not brushed well enough and nails not done very well. Also didn't realize there was a tiny sign that says hit the buzzer so sat around waiting at the desk and wondering the store for 15 minutes before realizing that.

I REALLY wanted to love the grooming job that was done for our dogs, but even after a return trip the same week it still looks like they were half way groomed 🤷🏼‍♀️. We took our dogs in for a wash, cut/shave/ and even upgraded to a package with nail grinding, teeth brushing, and a bandana. We were asked what we wanted and I asked that we ‘cut’ them short enough to help with shedding, help cool them down, but not so short that they’d sunburn. I shared a picture of what they usually look like after being groomed. When I went to pick them up I had to ask if they had done anything with them because they didn’t look like they had been cut, sharp nails still, and no bandanas. I was told that this was as short as they could ‘cut’ without damaging the coat and that was what I had requested 🤷🏼‍♀️ I have no idea… didn’t even know that was a thing. Asked for the manager to call me so that we could get them in for a ‘shave’ to correct this, paid my bill and took them home. I didn’t hear anything but followed up myself. Eventually was able to bring them back in 4 days later. They showed me examples of how short I wanted them shaved- chose the length. Picked then back up -still no bandanas and nails still sharp. They did shave the top of the dogs, but underside, ears, and tail were still long. Then the manager attempted to ‘ring me up’ again. I politely declined 😉as this was an attempt to correct what had been done incorrectly 4 days earlier. Unfortunately I’ve just had to make another appointment with our old groomer to finally get the constant shedding taken care of. Typically we go at least 3-4 months between grooming appointments, not 1 month. I’m not upset, just hoping the grooming department will get the guidance and grooming education they need to truly elevate this department within the store.

We made the trip to Kearney to buy our daughter a hamster from North Platte. We were very disappointed when we arrived and they were sold out. Our fault we should have called in advance. Needless to say we had a very upset 8 year old. She had been looking forward to this as it was her Christmas present from us. Well the manager seen how upset she was and informed us that they had one that had been picked on in the back. They could not sell him but that we could adopt him. My daughter was so happy and she got to adopt him. Not only did our daughter get her hamster but we also left with a crested gecko. The Manager and young lady that were working that day were simply amazing. And we will for sure be back!

The supplies they have for the animals is amazing. We were there specifically for fish and fish supplies that day the girl that helped us was very knowledgeable. If we need fish supplies we will go back there again.