Firehouse Subs Benchmark

Worst pickup order ever. We have ate here a few times but this was horrible. We took one bite of our sandwiches and threw them away. The soup tasted old and bland, one sandwich had no sauce and no cheese, the other was soggy and had old lettuce, with no cheese. The meat tasted funny…..gross. I would not recommend this location.

Fire house always hits the spot. During covid I've really come to appreciate businesses that focus on cleanliness and Tamika the employee on staff at the time did an amazing job wiping down the table and commonly used surfaces.

The firehouse subs in my town closed for good and is missed. We have no problem driving to this location when we get the craving for some hot subs. There were only two gals working when we were there and they did an amazing job and kept the orders going out super fast. They cleaned when they had a chance. Never have we had a bad experience. Just waiting on the next craving to visit again.

Awesome food and service!

Firehouse subs had great service and really helped us out with a food donation. We were running across the country for young adults with cancer and had an amazing lunch thanks to their generosity!!

Staff is always friendly and welcoming. Service is quick and they've NEVER got my order wrong. Dining room is always fairly clean with the exception of tables in use obviously but they are quick to clean them and the drink station area frequently. **For a person newly diagnosed with Celiac Disease I was heartbroken I could no long indulge in their subs BUT with the new addition of the schär brand GLUTEN FREE roll, (which tastes fantastic by the way) I can now enjoy my favorite sub shop in town again!

I had an order delivered from door dash... I ordered the Italian sub. My sandwich was missing half the ingredients and there was hardly any meat on the sandwich. I ended up driving to Firehouse to see if they would remake my sandwich. While waiting in line I observed an employee picking her nose then putting on gloves and continue making food. Apart from that every employee working really needs to take a class on personal hygiene. Not only did they appear dirty but you could tell that their uniforms had not been washed for several days. I ended tossing my sandwich and leaving. Restaurants needs to meet some minimum standards when you work in the food industry and Firehouse does not come close to meeting the bare minimum. I will never be able to eat at a firehouse again .

I ordered a large sandwich, a bag of chips and a bottle of the datil pepper sauce. Only received the sandwich. Was told the manager would contact me the next day to refund me, never heard from them. So I basically spent 23 bucks on a mediocre sandwich. WILL NEVER EAT THERE AGAIN

Food has been good for me but the past couple times I've went it's like a 30 minute wait to get a sandwich. There was 3 people working and 4 customers waiting, One was a guy from Doordash and no orders on the rapid pickup tray. Seems like even when they are slow there's a 20-30 minute wait. You could about order then go sit down and eat somewhere else and then come back and maybe it will be ready. Haven't had any issues with the food, usually very good but Needs management or something, people are waiting in cars and just walking out with random orders because the wait is so long.

The staff has ALWAYS been genuinely friendly and consistent, never having made a mistake whilst also being pleasant to deal with, a cohesive group, efficient, thorough, and building subs with even consistency through the sandwich my orders complicated and customized. Product is undeniably high quality, this coming from an individual being from NYC frequenting the "best deli's in the world." Management must be very effective as staff are seemingly very content working there and doing a great job at their jobs. This has literally been 100% of the time during a time where this is extremely rare. I hear individuals complain about the price. I will be so forward in this review that I insist this is absolutely false. For the price it is literally the best experience from staff to product you can have. Every facet from cleanliness to staff to product their moral agenda is great. Though all staff has been great, today the service provided was from a Todd, whom made a complicated order to near perfection with ingredients spread evenly with great portioning, and a Tomeka with and upbeat personality, kindness and attentiveness that RARELY do I ever see, emphasis on the RARELY. Both during downtime would find tasks that needed to be done earning their wage and seemingly going well above and beyond in a time where that is seemingly a lost art. Compliments to all staff and a management team that has steered the entire team in the right direction. Always a treat. Keep up the great work. You have a frequenting customer that literally has 0 complaints. I will leave you with a partial quote from a ski instructor character in show South Park: If you eat at any other deli in the Kearney area ". . . you're gonna have a bad time." Literally and figuratively food for thought.