Heartland Health Center Medical and Behavioral

Our regular doctors office was booked for appointments quite a ways out. A friend told me about Heartland Health having the ability to get my daughter in for a sports physical and immunizations really quickly. I called and sure enough we could get in the next morning. We were insurance/self-pay customers and not in need of the income based services. However, we found the process of providing information, philanthropy of this office, and staff excellence very appealing. The professional staff, facility, costs, and short wait time was better than expected.

The dental clinic is ridiculous, the front desk ladies they have are super rude in person and over the phone.. usually businesses hire people who are welcoming and professional to do front desk work, not here. They are just super hateful and I don’t understand it really. We’ve only use this office as a last resort mostly for emergency appointments nothing more. Usually the dental hygienists aren’t hard to deal with, they weren’t to terribly bad today either. The dentist we saw today was Dr. Ramirez and she was really great! I would rate her 5 stars just by herself. But it would be a better office as a whole and would have a higher rating if they would take care of their unprofessional front desk staff. 🤷🏼‍♀️

I am tired calling this clinic, the phone keeps ringing and hangs up. Why no one is answering the phone calls??

The doctors and nurses are great, the receptionists are pretty rude sometimes. Enter at your own risk!

Everyone was very nice. I wasn't just a patient to them, I was a person. They took the time to get to know me

The receptionists are very unprofessional when I come up to the window to ask a question and the receptionist refuse to get off the phone with her mother!!! Just laughing chatting away about nothing important!!!!!!!! Super frustrating 😤 …

Friendly, very helpful, patient with me. Always tried to help me schedule what works best for our family.

Terrible when it comes to answering or returning calls. Sometimes can get seen same day, sometimes not. Like a box of chocolates with this place. Never know what you're going to get.

Worse customer service bad experience receptionist are rude including the management I whas already waiting in line for my kid's appointment they were helping someone else with a payment and when I came up to the window she looked at her watch and said I was late and couldn't see us anymore and told her I was in line already how em I late and all she said I know I'm sorry about that. unprofessional clinic well not go back and don't recommend this place for anyone else.

There are several things I could say about this doctors office, but I will keep my opinions out of it and stick to the facts. My family has been seen by Physicians at Heartland Health for nearly 7 years. Here are a few examples of poor business and healthcare practices during this time and why we will not return. - Insurance plans overlooked, and sent bills for full amount of visits -refused to correct billing errors. -provider tenures are very short lived and turnover is high -inability to keep a mental health provider -Office and nursing staff rude on several occasions - has routinely and continues to neglect calling in prescriptions. Even mental health prescriptions that one doesn’t have the luxury of being on and off of causing more difficulties. -when requesting to speak with a nurse, you are forced to leave a message which may or may not be returned. Usually taking three or four calls for somebody to take you seriously. We will be moving our family to another providers office.