Ace Hardware & Garden Center

This is a great hardware and lawn and garden store! Excellent supply of quality fasteners and sometimes hard to find items to make repairs around the home. The power equipment they sell are the better brands at reasonable prices. Knowledgeable and friendly people are there to answer questions and help find things.

Bought a drill 4 days ago. And I can't say that I'm very pleased with this store manager. Nathan or something close to that. He has NO customer service skills. Zero! Zip! Nada! I brought the drill back because the charger started to get really hot when i plugged it in so that I could get a full charge on the battery. I told them about the smell and it getting really really hot. Like something was burning. I guess they thought i was out for a freebie or something because they had me leave it there to "check ". It's like they thought I was lying. They even asked if I plugged it in right. Is there a wrong way to plug something into a wall outlet? Bad treatment to customer that has been coming to this store for over 20 years. Will not be coming back anytime soon.

Had a couple windows broken and heard they were cheap to fix so i brought them and the people in hardware told me it would be 11$ a piece went to go pick them up and they charged me 70$ i suppose communication needs to be improved.

Had a propane take filled. Loaded in vehicle by the time I got home there was a smell of propane still in my vehicle. Took a look at tank and person who filled the tank did not close the relief screw all the way. Luckily I did have far 2 go. Had windows down otherwise it could have been a lot worse. Personnel should b more careful and double check . Other wise quick service

Great customer service. Always very helpful. They have a rewards program that is actually rewarding. Their prices may be a tiny bit higher than other places, but the customer service you get is well worth it!

Rented Rug Dr. with upholstery attachment. Attachment squirted 3 small streams of cleaner in 3 totally different directions. Worthless. I let Ace know when I returned machine but they did not care, nor did I get a refund for the broken attachment. UPDATE: Manager at ACE called and he refunded my money for the Rug Dr. There was a miscommunication at the register and ACE took very good care of me. Definitely recommend ACE in Grand Island!!

Ran in for a couple of items. The were in different parts of the store but they walked me to both. In and out in a few minutes. Friendly staff and excellent customer service. Highly recommend.

Very very helpful. Ordered a lawn sweeper for my husband. They only had 2 in the warehouse a d ordered it right away. I'm sorry I didn't get the gentlemen names how helped.

ACE always has whatever we need. And if they don’t have it? We don’t need it.

This is a very nice & clean Ace Hardware. A gentleman greeted us at the door and took us around to find everything we needed. He did admit he hadn't worked there very long but took us directly to the correct areas we need.