Preferred Plumbing & Heating, Inc.

This company is really undependable. They tried to fix a leak and made it worse; when I called back they sent the same person to 'fix' the problem but he was defensive and blamed the house.????? Really? Preferred Plumbing wouldn't back their work and was forced to call another plumber to fix the growing problem. Now they've billed me and I'm forced to make consumer complaints to the BBB.

They charge me almoust 1000 for that another company will charge me 500 to 600, that is abused the costumer, plus never give me a estimate

Amazing people there, got my water heater done right away. They cleaned up after they were done

Hired them to replace a bad elbow in main sewer line. They told me it would run between $900-$1400. They came out did the job they were hired to do. Never once communicated to me during the job that there was any issues or problems. Three days later I got a bill in the mail for $3368.13

Fast service, very professional, quality work. Would recommend.

The tech they sent out was great. Very informative of the problem(s) with out water heater. One could say they got us out of hot water by getting us into hot water...mha!

Had an emergency in our new house. Another company said, "Let me see if anyone can get to you today." Wrong answer. Preferred got someone out within 15 minutes and had everything fixed within 90 minutes. Great work. I won't bother calling anyone else next time.

Service was great until we ran into a problem. Upon digging ,concrete was not properly removed from work area and a large chunk fell on underground conduit leading to a detached garage. This arched wires together and fried my overhead garage door when my girlfriend called steve she was hung up on so i instantly called back all steve said is he will replace conduit but he will not cover the overhead door ($800) plus labor or food we lost in our deep freeze 4 days no power our bid was $3,000 to $5,000 for this job and ended up being $5,900 will not take responsibility for their actions if they cause damage will never use this company again.

I have used preferred plumbing before and the work was average, but overpriced. Yesterday I had catastrophic water in my basement which I communicated over the phone. The owner Steve made the call that since I had only paid half of a service bill from the prior month they would not show up to help me and no one called to communicate with me. I would not recommend this company to anyone I care about. They did not treat me with common courtesy let alone like a human being. I called Drain Surgeon and they came in 30 minutes and did an amazing job.

I made an appointment several days in advance. They left me high n dry. They only want to come if & when it's convenient for them. I guess a week with no working shower is no big deal. I would "prefer" they retire and sell the business to someone that cares about customer service. Never again with these jokers!