U-Haul Neighborhood Dealer

Terrible customer service. I rented a trailer for my parents to bring from Omaha to Texas. This dealer changed the pick up location the night before and then changed the scheduled pick up time 5 minutes before it was scheduled. Unprofessional. Instead of working a compromise, this dealer attempted to make it my issue for their inability to be appropriately scheduled or staffed. Very poor management.

They modified my reservation without informing me and were extermenly rude about the entire situation. After the way they treated us I cancelled my reservation and opted to go with Enterprise. I will never use Uhaul again. If I could give them zero stars I would.

I just picked up the U-Haul this morning and Pat, the individual who helped us with the transaction, was extremely personable and hilarious! I would tell you one of his jokes but you should visit this location and experience their exceptional service yourself!

I found Pat to be very helpful. It was the first time I've ever pulled a trailer and I went in with a lot of questions. He was honest and knowledgeable. He answered all my questions and got me set up with an estimate, even though I told him I wasn't ready to reserve anything yet. The morning I came to pick up the trailer, the staff there was very helpful and friendly. She got me hooked up and on my way very quickly. I highly recommend this U-Haul location.

We went to another uhaul that was a much more unpleasant experience. The people at this one was super friendly. You get to sit in a big office in nice chairs while you handle the transaction. Considering the price is the same you might as well be comfortable. They also made suggestions to make things easier for us which we appreciated.

Absolutely great place to get packing and moving supplies! Super friendly and the prices are good. I will definitely be making a few more trips to get things as needed!

The dealer was very friendly and helpful with all my needs.

Absolutely fantastic customer interactions! Very smooth and easy, I live an hour away and will only be renting from this outlet. One man operation but that doesn't even slow him. You'll be in and out of here in 10 minutes flat with a smile on your face and the best service you'd find anywhere.

Easy check out and return. Management friendly and keep clean trucks.

Great host got me on the road in minutes. No Hassel quick and easy. Super nice facility and lots of supplies with really great prices great place for towing supplies and moving supplies